Privacy Policy

From guests, when you sign up for a guestlist or reservation:

• Name
• Phone number and/or email address
• Party size and any other details you provide for the reservation (e.g. a reason for visiting, a birthday, special requests)
• If you check in at the door: your arrival time and the number of guests who actually showed up

From venues, to operate their account:

• Business name, staff login credentials, and venue details (address, timezone, branding)
• Events, capacity settings, and reservation records created through the dashboard

If you send a direct message to a venue's connected Instagram account to request a reservation, BarGoat reads the text of that conversation — through Meta's Instagram Messaging API, with that venue's authorization — to identify the party size, date, name, and contact information you're providing, and to reply to you on the venue's behalf (for example, asking a follow-up question or confirming your reservation). We only use this access to create and manage your reservation with that venue. We do not use it to read DMs unrelated to a reservation request, to post on your behalf, or to access your Instagram contacts, followers, or other account data. Reservation details collected this way are stored the same way as reservations submitted through a venue's website, and are subject to this policy in the same way.

• To create, confirm, and manage your reservation or guestlist entry with the venue
• To notify you by text message or email about your reservation — confirmations, waitlist promotions, and (if you opt in) marketing messages from the venue
• To let door staff check you in and reconcile headcounts
• To recognize you as a returning guest at venues you've visited before
• To generate reporting for the venue (e.g. attendance, no-show rates) — always in aggregate or tied to the specific venue you visited, never shared across unrelated venues

Guest information is shared with the specific venue a guest signed up with, since that venue is the one operating the guestlist. We don't sell guest or venue data, and we don't share it with other venues or third parties for their own marketing. We use a small number of service providers to operate the platform — for example, Twilio for text messages, Resend for email, and our cloud hosting providers — each of whom can only use the data to provide that service to us.

If a venue has marketing messages enabled and you opt in, you may receive promotional texts from that venue. Reply STOP at any time to a text message to opt out — you'll get one confirmation text and no further messages. Reply START to opt back in. Message and data rates may apply.

We retain guest and reservation records for as long as needed to operate the guestlist history features venues rely on, or until a guest asks us to delete their information. To request that your information be deleted or corrected, email us at hello@bargoat.app and we'll process the request, subject to any records a venue is legally required to keep.

Questions about this policy or how your data is handled? Email hello@bargoat.app.

BarGoat Inc. — S310-120 Bayview Ave, Toronto, ON M5A 0G4